:root{--orange: #ff7a00;--bg: #fff9f5;--brown: #4a3728;--border: #ede5dc;--muted: #8a7866;--ok: #5a8a50;--warn: #d98a00;--danger: #d9534f}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--brown)}.app{max-width:1100px;margin:0 auto;padding:24px 20px 80px}header h1{margin:0 0 4px;font-size:22px}.shell{display:flex;min-height:100vh}.sidebar{width:220px;flex-shrink:0;background:#fff;border-right:1px solid var(--border);display:flex;flex-direction:column;padding:18px 12px;position:sticky;top:0;height:100vh}.brand{font-weight:800;font-size:16px;padding:4px 8px 16px}.nav-group{margin-bottom:14px}.nav-group-label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:0 8px 6px}.nav-item{display:block;width:100%;text-align:left;padding:8px 10px;margin:2px 0;border:none;background:transparent;border-radius:8px;cursor:pointer;font:inherit;color:var(--brown)}.nav-item:hover{background:var(--bg)}.nav-item.active{background:var(--orange);color:#fff;font-weight:600}.sidebar-footer{margin-top:auto;padding-top:12px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:8px}.content{flex:1;min-width:0;max-width:1080px;padding:24px 28px 80px}@media (max-width: 760px){.shell{flex-direction:column}.sidebar{width:auto;height:auto;position:static;flex-direction:row;flex-wrap:wrap;align-items:center}.sidebar nav{display:flex;flex-wrap:wrap}}.killswitch{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid var(--border);border-radius:12px;padding:12px 16px;margin:14px 0}.killswitch.on{border-color:var(--danger);background:#fdecec}.rule-group{margin-top:18px}.rule-cat{font-size:14px;margin:6px 0}tr.dimmed{opacity:.5}.muted{color:var(--muted)}.small{font-size:12px}.pad{padding:8px 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var(--border);font-size:14px}.breed-row:last-child{border-bottom:none}.chips{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0}.chip{background:#fff3e8;border:1px solid var(--orange);color:var(--brown);padding:3px 9px;border-radius:999px;font-size:12px;cursor:pointer}.reach{margin-top:14px;padding-top:12px;border-top:1px dashed var(--border)}.reach-total{font-size:18px;font-weight:700}.reach-breakdown{display:flex;gap:14px;font-size:13px;margin-top:2px}.reach-label{margin-top:4px;font-size:13px}.banner{padding:10px 14px;border-radius:10px;margin:12px 0;font-size:14px}.banner.error{background:#fde8e7;color:var(--danger)}.banner.success{background:#eaf3e8;color:var(--ok)}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;padding:20px}.dialog{background:#fff;border-radius:16px;padding:22px;max-width:460px;width:100%}.dialog.wide{max-width:600px}.dialog h3{margin:0 0 10px}.coverage{display:flex;gap:14px;flex-wrap:wrap;margin:8px 0 14px;font-weight:600}.preview-list details{border:1px solid var(--border);border-radius:10px;padding:8px 12px;margin:6px 0}.preview{margin-top:6px}.summary{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:14px 0;font-size:14px}.summary dt{color:var(--muted)}.summary dd{margin:0}.group-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin-top:14px}.group-card{border:1px solid var(--border);border-radius:12px;padding:14px}.group-name{font-weight:700;font-size:15px}.member-list{max-height:240px;overflow-y:auto;border:1px solid var(--border);border-radius:10px;margin-top:8px}.member-row{display:grid;grid-template-columns:1fr auto auto;gap:10px;align-items:center;padding:7px 10px;border-bottom:1px solid var(--border);font-size:14px}.member-row:last-child{border-bottom:none}.history{width:100%;border-collapse:collapse;margin-top:12px;font-size:13px}.history th{text-align:left;color:var(--muted);font-weight:600;padding:6px 8px;border-bottom:1px solid var(--border)}.history td{padding:8px;border-bottom:1px solid var(--border);vertical-align:middle}.history .ellipsis{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{padding:2px 9px;border-radius:999px;font-size:11px;font-weight:700;text-transform:capitalize}.badge-sent{background:#eaf3e8;color:var(--ok)}.badge-scheduled{background:#fff3e8;color:var(--warn)}.badge-failed{background:#fde8e7;color:var(--danger)}.badge-cancelled{background:#eee;color:var(--muted)}.badge-info{background:#e8eef8;color:#3c5c92}.count-badge{display:inline-block;min-width:16px;padding:1px 5px;margin-left:6px;border-radius:999px;background:var(--danger);color:#fff;font-size:10.5px;font-weight:800;text-align:center;line-height:14px}.count-badge.urgent{animation:badge-pulse 1.2s ease-in-out infinite;box-shadow:0 0 #d9534f99}@keyframes badge-pulse{0%{box-shadow:0 0 #d9534f8c}70%{box-shadow:0 0 0 6px #d9534f00}to{box-shadow:0 0 #d9534f00}}.json{background:#faf6f1;border:1px solid var(--border);border-radius:8px;padding:10px;font-size:12px;overflow-x:auto;max-height:200px}.btn.danger{color:var(--danger);border-color:var(--danger)}.history-row.clickable{cursor:pointer}.history-row.clickable:hover{background:#faf6f1}.two-line{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;max-width:240px}.due-soon{color:var(--danger);font-weight:700}.badge-health{background:#eaf3e8;color:var(--ok)}.badge-petlc{background:#fff3e8;color:var(--warn)}.badge-userlc{background:#eef0fb;color:#4a5bd0}.badge-lang{background:#f1ece6;color:var(--brown)}.live-dot{font-size:12px;font-weight:700}.live-dot.live{color:var(--ok)}.live-dot.reconnecting{color:var(--warn)}.live-dot.connecting{color:var(--muted)}.banner.warn-banner{background:#fff3e8;color:var(--warn)}.queue-filters{flex-wrap:wrap;margin-top:12px}.queue-filters select,.queue-filters input[type=search]{padding:6px 10px;border:1px solid var(--border);border-radius:8px;font-size:13px;background:#fff;color:var(--brown)}.queue-filters input[type=search]{min-width:200px}.pet-thumb{width:28px;height:28px;border-radius:50%;object-fit:cover;flex:none}.pet-thumb.placeholder{display:flex;align-items:center;justify-content:center;background:#f1ece6;color:var(--muted);font-size:12px;font-weight:700}.drawer{position:fixed;top:0;right:0;bottom:0;width:100%;max-width:460px;background:#fff;border-left:1px solid var(--border);padding:22px;overflow-y:auto;box-shadow:-8px 0 24px #00000014}.drawer h4{margin:18px 0 6px;font-size:12px;text-transform:uppercase;letter-spacing:.04em}.slot-badge{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:8px;font-weight:800;font-size:13px;background:var(--orange);color:#fff}.banner-thumb{width:64px;height:20px;object-fit:cover;border-radius:4px}.banner-thumb.placeholder{display:flex;align-items:center;justify-content:center;background:#f1ece6;color:var(--muted);font-size:12px}.slot-move{padding:4px 8px;border:1px solid var(--border);border-radius:8px;font-size:12px;background:#fff;color:var(--brown)}.col{display:flex;flex-direction:column}.col.gap{gap:8px}.field-label{display:block;margin:12px 0 4px;font-size:12px;font-weight:600;color:var(--muted)}.banner-image-row{display:flex;gap:14px;align-items:flex-start;margin-top:14px}.banner-preview{width:240px;aspect-ratio:16 / 5;object-fit:cover;border-radius:10px;border:1px solid var(--border);background:#faf6f1}.banner-preview.placeholder{display:flex;align-items:center;justify-content:center;color:var(--muted);font-size:13px}.progress{height:8px;background:var(--border);border-radius:999px;overflow:hidden}.progress-bar{height:100%;background:var(--orange);transition:width .2s}.segment-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:8px}.facet{padding:8px;border:1px solid var(--border);border-radius:10px}.chip-check{font-size:12px;display:inline-flex;align-items:center;gap:3px}.preview-banner{border:1px solid var(--border);border-radius:12px;padding:10px;margin:8px 0}.cta-pill{display:inline-block;margin-top:6px;padding:4px 12px;border-radius:999px;background:var(--orange);color:#fff;font-size:12px;font-weight:700}.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.auth-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:28px;width:100%;max-width:360px}.auth-card h1{margin:0 0 2px;font-size:20px}.auth-card p{margin:0 0 16px}.search-input{width:220px}.filters-panel{border:1px solid var(--border);border-radius:12px;padding:14px;margin:12px 0;background:#fffdfb}.filter-row{display:flex;align-items:flex-start;gap:12px;margin-bottom:10px}.filter-label{width:110px;flex-shrink:0;font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;padding-top:4px}.bulk-bar{display:flex;align-items:center;gap:10px;border:1px solid var(--orange);background:#fff3e8;border-radius:10px;padding:8px 14px;margin:12px 0;font-size:14px}.crm-table th,.crm-table td{white-space:nowrap}.user-cell{cursor:pointer}.user-cell:hover strong{color:var(--orange)}.skeleton-row{height:18px;border-radius:6px;background:linear-gradient(90deg,#f1ece6 25%,#faf6f1,#f1ece6 75%);background-size:200% 100%;animation:shimmer 1.2s infinite;margin:6px 0}.skeleton-block{height:120px;border-radius:12px;background:linear-gradient(90deg,#f1ece6 25%,#faf6f1,#f1ece6 75%);background-size:200% 100%;animation:shimmer 1.2s infinite;margin:16px 0}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.profile-header{display:flex;gap:16px;align-items:center;margin:16px 0 8px}.avatar{width:64px;height:64px;border-radius:50%;object-fit:cover;border:1px solid var(--border)}.avatar-fallback{display:flex;align-items:center;justify-content:center;background:#fff3e8;color:var(--brown);font-weight:700;font-size:20px;text-transform:uppercase}.pet-cards{display:flex;flex-wrap:wrap;gap:12px;margin:8px 0}.pet-card{display:flex;gap:10px;align-items:center;border:1px solid var(--border);border-radius:12px;padding:10px 14px;min-width:200px}.pet-card .avatar{width:44px;height:44px}.timeline{list-style:none;padding:0;margin:8px 0}.timeline-item{display:flex;gap:10px;align-items:baseline;padding:7px 0;border-bottom:1px solid var(--border);font-size:14px}.timeline-item:last-child{border-bottom:none}.timeline-icon{flex-shrink:0}.timeline-date{margin-left:auto;flex-shrink:0}.notes-list{margin:8px 0}.note{border:1px solid var(--border);border-radius:10px;padding:10px 14px;margin-bottom:8px;font-size:14px}.avatar.tiny{width:28px;height:28px;font-size:14px}.pet-name-cell{display:flex;align-items:center;gap:8px}.health-icons{display:flex;gap:4px;align-items:center;font-size:15px}.health-icon{filter:grayscale(0)}.health-icon.overdue{filter:none}.health-icon.overdue:after{content:"!";color:var(--danger);font-weight:800;font-size:11px;vertical-align:super}.pet-card.clickable{cursor:pointer;transition:border-color .15s}.pet-card.clickable:hover{border-color:var(--orange)}.owner-card{border:1px solid var(--border);border-radius:12px;padding:12px 14px;cursor:pointer;margin:8px 0}.owner-card:hover strong{color:var(--orange)}.health-detail h4{margin:16px 0 6px;font-size:14px;color:var(--brown)}.field-label{display:block;font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;margin:12px 0 4px;letter-spacing:.03em}.chip.readonly{cursor:default;background:#f7f2ec;border-color:var(--border);color:var(--brown)}.edit-block{display:flex;flex-direction:column;gap:8px;margin:8px 0}.swatch{width:22px;height:22px;border-radius:50%;border:2px solid #fff;box-shadow:0 0 0 1px var(--border);cursor:pointer;padding:0}.swatch.selected{box-shadow:0 0 0 2px var(--brown)}.create-tag-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap;border:1px solid var(--border);border-radius:12px;padding:12px 14px;margin:12px 0;background:#fffdfb}.tag-chip{display:inline-block;padding:3px 11px;border-radius:999px;font-size:12px;font-weight:700}.badge-userlc{background:#eef;color:#4a4ad9}